Refund Policy

Last updated: July 23, 2026

GetDecision is sold as a monthly subscription that includes a monthly allowance of prepaid credits, plus optional one-time top-up credit packs for active subscribers. Credits are a digital product delivered instantly to your account after payment. Payments are processed by our merchant of record, Lemon Squeezy.

Subscriptions

You can cancel your subscription at any time; you keep access and your remaining credits until the end of the paid period, and you are not charged again. If a renewal payment goes through and you have not spent any credits from that renewal, you can request a full refund of that renewal within 14 days. Renewals with partially used allowances are refunded at our discretion, pro-rated, and only in cases such as service malfunction on our side.

Top-up packs: unused credits

If you purchased a credit pack and have not spent any credits from it, you can request a full refund within 14 days of purchase. Email [email protected] from the address on your account with your order number.

Partially used packs

Credits spent on searches and prompt generations pay for third-party AI model usage that is consumed immediately and cannot be returned to us. Partially used packs are therefore refunded at our discretion, pro-rated for the unused portion, and only in cases such as service malfunction on our side.

Failed actions

You never lose credits to errors: if a search or generation fails because of a problem on our side or a model provider outage, the credits for that action are refunded to your balance automatically. If you believe an automatic refund was missed, contact us and we will check the ledger. Every credit movement on your account is recorded.

Free credits

Free signup credits (the free first search) have no cash value and are not refundable.

How refunds are paid

Approved refunds are issued by Lemon Squeezy to the original payment method, normally within 5–10 business days. The corresponding credits are removed from your account balance.

Contact

Refund requests and questions: [email protected]. We reply within 2 business days.